We don't usually write bad reviews if we can help it, but this experience has really annoyed us. The service staff were both rude and unhelpful. We had prepaid for both our rooms and breakfast via 訂房網站.com, but found out later that the hotel had double charged us and hadn't told us. They took my card so they could "take a deposit" and the next day I found out that they had taken $340 without telling us. When I brought it up that we had already paid (and shown them the receipt) the hotel manager got very hostile and said he didn't care and that it wasn't his problem, and we need to take it up with 訂房網站.com. We also needed to pay again for breakfast, not that it mattered as it was incredibly sub-par for what you pay. First we were reprimanded by the staff like naughty school kids for turning up at exactly 06:30 when they "actually open in 1 minute", and then the actual selection of breakfast is something you probably wouldn't want to wait around for anyway. No fresh fruit and stale cereal for $10 each, you're better off finding food in the city.
Rooms are old and worn down, the mattress had a large dip in the middle, and the air conditioning was musty.
Would not recommend
環遊世界的菇菇
家庭出遊
入住於2025年04月
4.5
很好
評價於:2025年05月06日
My daughter left her soft plush in room, staff were helpful and we are happy to stay at the connecting rooms in Queens Court.
Habíamos reservado una habitación con baño compartido y nos ofrecieron un upgrade gratuito a una con baño privado.
La habitación es muy amplia, la cama muy cómoda, la piscina del hotel, aunque no es enorme, es suficiente, dispone de zona para comer exterior.
El desayuno que ofrece el alojamiento por 10$ es abundante y bueno. Nosotros lo cogimos una de las mañanas con el extra de bacon y huevos y solo con el extra ya nos hubiera sido suficiente gracias a sus generosas porciones. Para los precios de Australia es muy recomendable desayunar aquí
訪客用戶
獨自出遊
標準雙床房
入住於2025年04月
4.7
很棒
評價於:2025年04月13日
Only lost one point from me, because of the WiFi signal but I can live without I'm just glad I don't have the kids with me. Personally apart from that my stay was flawless. It has the perfect, location, service, security, cleanliness, not overly priced and I've also saved a lot of cigarettes (because I'm too lazy to walk outside to have one). Then there's the bed!! Wow the bed is lovely, on arrival I had things to do but I laid down for a "little bit" and I woke up at midnight 😬😮😁
I will definitely be returning in the future. .
Good location. Staff are great and accommodating....rooms basic but beat and clean. Overly court yard with pool to chill it in. Quiet considering on main road.
We don't usually write bad reviews if we can help it, but this experience has really annoyed us. The service staff were both rude and unhelpful. We had prepaid for both our rooms and breakfast via 訂房網站.com, but found out later that the hotel had double charged us and hadn't told us. They took my card so they could "take a deposit" and the next day I found out that they had taken $340 without telling us. When I brought it up that we had already paid (and shown them the receipt) the hotel manager got very hostile and said he didn't care and that it wasn't his problem, and we need to take it up with 訂房網站.com. We also needed to pay again for breakfast, not that it mattered as it was incredibly sub-par for what you pay. First we were reprimanded by the staff like naughty school kids for turning up at exactly 06:30 when they "actually open in 1 minute", and then the actual selection of breakfast is something you probably wouldn't want to wait around for anyway. No fresh fruit and stale cereal for $10 each, you're better off finding food in the city.
Rooms are old and worn down, the mattress had a large dip in the middle, and the air conditioning was musty.
Would not recommend
環遊世界的菇菇
家庭出遊
入住於2025年04月
4.5
很好
評價於:2025年05月06日
My daughter left her soft plush in room, staff were helpful and we are happy to stay at the connecting rooms in Queens Court.
Habíamos reservado una habitación con baño compartido y nos ofrecieron un upgrade gratuito a una con baño privado.
La habitación es muy amplia, la cama muy cómoda, la piscina del hotel, aunque no es enorme, es suficiente, dispone de zona para comer exterior.
El desayuno que ofrece el alojamiento por 10$ es abundante y bueno. Nosotros lo cogimos una de las mañanas con el extra de bacon y huevos y solo con el extra ya nos hubiera sido suficiente gracias a sus generosas porciones. Para los precios de Australia es muy recomendable desayunar aquí
訪客用戶
獨自出遊 標準雙床房
入住於2025年04月
4.7
很棒
評價於:2025年04月13日
Only lost one point from me, because of the WiFi signal but I can live without I'm just glad I don't have the kids with me. Personally apart from that my stay was flawless. It has the perfect, location, service, security, cleanliness, not overly priced and I've also saved a lot of cigarettes (because I'm too lazy to walk outside to have one). Then there's the bed!! Wow the bed is lovely, on arrival I had things to do but I laid down for a "little bit" and I woke up at midnight 😬😮😁
I will definitely be returning in the future. .
Good location. Staff are great and accommodating....rooms basic but beat and clean. Overly court yard with pool to chill it in. Quiet considering on main road.
_WeChat37934****
家庭出遊
標準雙床房
入住於2025年08月
E0018****
家庭出遊
入住於2025年08月
訪客用戶
夫妻/情侶出遊
標準雙人房
入住於2025年08月
環遊世界的菇菇
家庭出遊
入住於2025年04月
Izuta
獨自出遊
標準雙人房
入住於2025年02月
1life2travel
夫妻/情侶出遊
經濟雙人房(帶公共浴室)
入住於2024年10月
訪客用戶
獨自出遊
標準雙床房
入住於2025年04月
訪客用戶
好友出遊
尊貴套房
入住於2024年08月
訪客用戶
獨自出遊
標準雙人房
入住於2025年05月
匿名用戶
家庭出遊
經濟雙床房(帶公共浴室)
入住於2024年08月
_WeChat37934****
家庭出遊 標準雙床房
入住於2025年08月
E0018****
家庭出遊
入住於2025年08月
訪客用戶
夫妻/情侶出遊 標準雙人房
入住於2025年08月
環遊世界的菇菇
家庭出遊
入住於2025年04月
Izuta
獨自出遊 標準雙人房
入住於2025年02月
1life2travel
夫妻/情侶出遊 經濟雙人房(帶公共浴室)
入住於2024年10月
訪客用戶
獨自出遊 標準雙床房
入住於2025年04月
訪客用戶
好友出遊 尊貴套房
入住於2024年08月
訪客用戶
獨自出遊 標準雙人房
入住於2025年05月
匿名用戶
家庭出遊 經濟雙床房(帶公共浴室)
入住於2024年08月